My Mom and Dad had eight children, and it was the American dream for them to be able to buy this house in a better part of the neighborhood where we didn’t have to be surrounded by gang violence and crime. My parents were married for 64 years before my Mother died. They spent most of their life in that home.
EMC requires that we do payments through Western Union, and I had just become my Dad’s power of attorney for making those payments. This past November I had a serious burn accident. When I got out, I paid $1,400, a little bit more than the $1,300 and change that was my parents’ original payment. I had told EMC that I was paying over the amount, but it wasn’t until the next month when I went to make another payment that they told me last month’s $1,400 was never accepted.
I called EMC and asked what was going on. EMC told me that $1,400 was an improper payment and it was a default on the note. When I went to make my third payment, I was told that nothing had still been accepted. A few days later, I was calling around to get to the bottom of this and found out that our house had already been sold! I was horrified and devastated, and my Dad is devastated too.
How is it possible to have sold a house within days of our first negotiation? My parents have lived here for more than 45 years. It’s not right to have lost the house over a technicality or mis-communication between EMC departments. Not once did they tell us that we were in danger of losing our house or that our house was being auctioned.